Privacy Policy

1. Who We Are

ORIA Homes Pty Ltd is a professional business and consulting services provider based in Melbourne VIC. This policy explains how we handle personal information we collect about clients, prospective clients, suppliers, contractors and visitors to our website at oriahomes.online.

2. The Australian Privacy Principles

We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth). These principles govern how organisations collect, use, disclose, store and give individuals access to their personal information. This policy describes how we apply those principles in practice.

3. Information We Collect

Depending on your dealings with us, we may collect:

• Your name, email address and suburb or location;
• Details of your enquiry, including the services you are interested in and any project or business information you choose to provide;
• Records of communications between you and our team, including emails;
• Billing and invoicing information where you engage our services;
• Website usage data such as pages visited, referring links and browser type.

We only collect personal information that is reasonably necessary for one or more of our functions or activities, and where possible we collect it directly from you.

4. How We Collect Information

We may collect personal information when you:

• Submit an enquiry or quote request through our website forms;
• Email us directly;
• Engage us to provide business or consulting services;
• Attend a meeting or consultation with our team;
• Interact with our website, including through cookies and similar technologies.

5. Why We Use Your Information

We use personal information to:

• Respond to your enquiries and provide quotes;
• Deliver the professional business and consulting services you have engaged us for;
• Manage our relationship with you, including invoicing and record keeping;
• Improve our website, services and client experience;
• Comply with legal and regulatory obligations.

We will not use your personal information for purposes unrelated to these functions without your consent, unless permitted or required by law.

6. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose it only where necessary to:

• Service providers who assist us with website hosting, email delivery, cloud storage or accounting, under contractual confidentiality obligations;
• Professional advisers such as accountants or legal representatives where required;
• Government agencies or regulators where required or authorised by law.

We do not disclose personal information to overseas recipients unless reasonably necessary and handled in a manner consistent with the Australian Privacy Principles.

7. Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes access controls, secure storage systems and limiting access to personnel who need the information to perform their duties. When information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve its performance. Cookies do not identify you personally, and you can adjust your browser settings to refuse or delete cookies. Doing so may affect some functionality of the site.

9. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete. To make a request, email us at ceo@oriahomes.online. We will respond within a reasonable period. In limited circumstances permitted by the Privacy Act, we may decline a request and will provide reasons if we do.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us by email at ceo@oriahomes.online. We will acknowledge your complaint promptly and aim to resolve it fairly and within a reasonable timeframe. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, and the policy applies to all personal information we hold at the time of publication.

12. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact:

Privacy Officer
ORIA Homes Pty Ltd
ABN 97 703 365 753
Melbourne VIC
Email: ceo@oriahomes.online